Folivo businesses
Help Center
Quick answers for new and growing businesses. Use the topic links below, and if you need help, contact support.
Getting started
Set up your business account and share your store link.
Create your account
Use your mobile number to sign in and set up your business account. Keep your login details private.
Set up your store profile
Add your store name, logo, and short description so customers know who they are buying from.
Share your store link
After you publish, share your store link on Facebook, Instagram, Messenger, referrals, and local customer chats.
Products and services
Create clear listings your customers can understand fast.
Add products, services, and rentals
Add clear names, prices, and details for every product, service, and rental you offer.
Use clear photos
Upload real, clear photos so customers know what to expect before they order.
Keep listings updated
Update prices and availability as your stock or schedule changes to avoid order issues.
Orders and checkout
Handle customer orders and requests smoothly from your phone.
Manage orders and requests
Check new orders and requests often so you can confirm details and reply quickly.
Keep checkout clear
Make sure delivery, pickup, and payment options are easy to understand at checkout.
Payments
Set customer payment options your business accepts.
How payments work on Folivo
Folivo does not take per-order commission. Customers pay your business directly using your accepted payment methods.
Set clear payment instructions
Use simple payment notes so customers know where and how to send payment.
Delivery and pickup
Set realistic delivery and pickup options for local customers.
Set delivery areas and fees
Add delivery zones and fees you can handle consistently.
Offer pickup details
Share exact pickup location and schedule to avoid confusion.
Account and security
Keep your account safe and your contact details updated.
Protect your sign-in
Never share your OTP or password. Folivo support will never ask for them.
Update your mobile number
If your number changes, update it right away so you can still sign in and receive alerts.
Contact support
Reach a real person when you need help.
How to contact support
Share your store link, order details, and screenshots so support can help faster.
For shoppers
Quick help for customers buying from a Folivo store.
Check your order status
For updates, contact the business directly using the details in your order confirmation.
Refunds and order concerns
Refunds, delivery updates, and order issues are handled by the business based on their store policy.